Terms and conditions of use

Terms and Conditions of Use for www.freewellgear.com

Welcome to www.freewellgear.com ("the website"), operated by Freewell Industry Co Ltd. By accessing, browsing, or using this website, you agree to comply with and be bound by the following terms and conditions of use. If you do not agree with any part of these terms and conditions, please refrain from using the website.

1. Prohibited Content: You shall not upload, distribute, share, or publish any content, information, or material through this website that:

A. Contains bugs, viruses, malware, worms, trap doors, Trojan horse software, or any other harmful code.
B. Is slanderous, libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or potentially causes civil or criminal liability.
C. Violates or infringes upon patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary rights.
2. Account Identification and Password: Upon acceptance of these terms, you will receive an account identification and password granting you access to certain specified portions of the website. You are responsible for all actions and access made using your account. If you suspect unauthorized use of your account, please notify us immediately.
3. Age Requirement: By accepting these terms, you confirm that you are over 18 years of age. If you are under 18, please access and use this website under the supervision of a parent or legal guardian. The user is granted a limited, non-exclusive, and non-transferable license for personal use unless specified otherwise by Freewell Industry Co Ltd.
4. Content Usage: The website's content is intended solely for personal, non-commercial use. Any commercial use or third-party use requires explicit written permission from Freewell Industry Co Ltd. Unauthorized use may lead to the termination of the user's license.
5. Misuse of Content: The user is prohibited from using the website's content for non-personal or commercial purposes, including reproduction, distribution, display, sale, lease, transmission, and modification, without express written permission.
6. Fraud Prevention: The website may share information with relevant fraud prevention agencies to detect fraudulent activities, inaccurate information, or details provided.
7. PayPal/Stripe: The website reserves the right to cancel and refund orders if the address is unconfirmed. Users should ensure accurate and true information.
8. Accuracy of Content: While efforts are made to ensure the accuracy of product descriptions, users are advised to notify the website of any discrepancies.
9. Uncontrollable Events: Freewell Industry Co Ltd is not liable for delays or failures caused by external factors beyond its control.
10. Error/Shortages/Incorrect Order/Missing Items/Damaged Goods: Users must report these issues within seven days of delivery.
11. Delivery terms: Please refer to this page.

12. Return Policy: If you wish to return an order that does not have any manufacturing quality issues, please initiate the return process within 14 days of receiving your parcel. Please note that the customer is responsible for covering the shipping costs both ways. The product must be in its original, unopened condition and suitable for resale.

13. Shipping Invoice: The prices listed on shipping invoices are provided for customs purposes. If customs authorities request a copy of the invoice, please make sure to contact us immediately we will issue the invoice of declared value.
14. Product Images: Product images on the website are for representation purposes and may have slight differences from the final product.
15. Currency: All prices are listed in USD.
We reserve the right to modify, amend, or alter these terms and conditions at any time. It is the user's responsibility to review this agreement regularly. Your continued website use after any modifications indicates your acceptance of the updated terms. If you have any questions or concerns, please get in touch with us at [email protected].